NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange
Salt Lake City, UT, USA, Feb 5, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, a cloud customer experience platform. Passage AI has created a patent-pending natural language understanding and processing (NLU/NLP) platform that can be used to create a conversational interface for your business.
NICE inContact customers can use Passage.AI's conversational interface integrated with CXone to further automate customer service and virtual assistant functionality.
"As the leading cloud customer experience platform, we are giving companies the ability to stay on the cutting edge by facilitating easy adoption of automation and AI technology," said Paul Jarman, CEO of NICE inContact. "Partners with innovative applications, like Passage.AI's bot-builder platform, combined with CXone Open Cloud Foundation, is powering rapid innovation and enabling new ways to create standout customer experiences. We welcome Passage.AI as part of the CXexchange marketplace."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, February 8, 2018
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