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CGS Listed as a Major Provider in BPO in the Gartner CRM Vendor Guide, 2017


New York, NY, USA, June, 2017 -- CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Outsourcing (BPO) in the Gartner CRM Vendor Guide, 2017 (June 2017) for capabilities in North America and Latin America. The guide, released by research firm Gartner, aims to assist those tasked with selecting CRM technology identify vendors in multiple categories of CRM, including BPO.

This is the second consecutive year CGS’s Latin America and North America regions were named in the CRM Vendor Guide. According to the Gartner report, while North America continues to be the largest regional market, "emerging markets, particularly Latin America and Asia/Pacific, will see the strongest growth over the next five years, although from a much smaller installed and revenue base."

"We continue to focus on enhancing our BPO services globally, and in the past two years alone have expanded our offerings and added new locations within South America, Europe and the Middle East," said CEO Phil Friedman. "We believe being listed once again in the Gartner Guide, among some of the largest customer relationship management providers around the world, speaks to our growth and commitment to BPO services."


Shannon Felder CGS@teamlewis.com
Posted by Veronica Silva Cusi, news correspondent
Source: CGS

Date Posted: Monday, June 26, 2017

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