8x8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
San Jose, CA, USA, July 19, 2017 -- 8x8, Inc. (NASDAQ:EGHT), a Communications Cloud provider, announced new and enhanced capabilities for the 8x8 Virtual Contact Center(R) (VCC) solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. 8x8 is meeting these business needs by introducing new Customer Experience Analytics and Post Call Survey features, as well as launching the next version of the 8x8 Quality Management™ solution.
Date Posted: Friday, July 21, 2017
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