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8x8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences


San Jose, CA, USA, July 19, 2017 -- 8x8, Inc. (NASDAQ:EGHT), a Communications Cloud provider, announced new and enhanced capabilities for the 8x8 Virtual Contact Center(R) (VCC) solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. 8x8 is meeting these business needs by introducing new Customer Experience Analytics and Post Call Survey features, as well as launching the next version of the 8x8 Quality Management™ solution.

"One of the promises of the cloud is democratization, high-end features for all, not just for the very large contact centers that can afford expensive customization," said Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics. "The new capabilities being announced by 8x8 highlight the increasing sophistication in customer experience applications that contact center customers expect from Contact Center as a Service (CCaaS) vendors."

"Studies show that contact centers that collaborate perform much better than contact centers where agents operate in silos," said Matt McGinnis, Vice President of Product Marketing at 8x8. "8x8 is responding to this industry trend by offering an updated, innovative and collaborative quality management solution to our customers, enabling them to always provide the highest level of service to their customers."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Date Posted: Friday, July 21, 2017

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