Johannesburg, South Africa, Sept, 2017 -- Digital Solutions Group (DSG), a market provider in on-demand integrated customer experience (CX) management, received three accolades at the 2017 BPESA BPO CCMG Awards ceremony, hosted at Monte Casino on Saturday, 26 August.
DSG won three awards, including 1st Place in Best Technology Innovation, 1st Place for Best Use of Social Media in a Contact Center Environment, and 2nd Place in Best Outsourced Contact Center.
The Contact Centre Management Group (CCMG) and the Business Process Enabling South Africa (BPeSA) collaborated to host the industry Awards gala. Combining their efforts enabled the organisations to not only host a bigger awards ceremony but to also introduce new categories for award entries.
"We are exceptionally honoured by these accolades and proud of our achievements," says the company’s CEO of CX, Brandon Meszaros.
Yaron Assabi, group CEO and founder, says that in this era of digital disruption, service and effective CX remains a key differentiator for all brands. "Consistency of service across multiple on-demand channels can be challenging for any business to manage on their own, and the margins between success and failure are often slim."
"These accolades once again assure our clients that when they select DSG as their partner to achieve CX outcomes, they have made the right choice with and for their brand," adds Assabi.
"It’s our belief that a contact centre should not be seen as the place where customer engagement is dumped with the single view of saving costs," Meszaros says. "Rather, the contact centre should be viewed as a customer experience enabling platform – one that should be used to build customer experience capability by having a well-designed strategy. One with the right processes and where the right people are able to leverage on innovative, iterative, and intuitive technology – including specially designed social media listening tools."
"Customer-designed journeys and processes underpin our approach, with the primary objective of delivering consistent, seamless experiences. We pride ourselves on being at the forefront of integrated customer experiences. Our approach is a culmination of a well-thought-out strategy, the technologies that support and enable the strategy, and service levels that keep client’s customers to the core of everything we do," concluded Meszaros.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, September 5, 2017
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