© ContactCenterWorld.com
www.ContactCenterWorld.com

New Survey Highlights Leadership Crisis in Digital Transformation

#contactcenterworld

New York, NY, USA, June, 2017 -- Wipro Digital, the digital business unit of Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), released a new study that indicates leadership within digital transformation may be in crisis. Half of senior executives polled across companies feel that their company is not successfully executing against 50% of their strategies. The study surveyed 400 senior-level U.S. executives about the digital transformation strategies within their organizations.

The report’s findings also show that while 91 percent of executives are aligned on what digital transformation means, only 4 percent realize half of their digital investment in under one year - with the majority of respondents saying it has taken their company 2-3 years to see at least half of these investments come to fruition.

"Digital transformation efforts are coming up short on intended ROI, in part because digital transformation is as much a leadership issue as it is a strategy, technology, culture, and talent issue," says Rajan Kohli, Senior Vice President and Global Head, Wipro Digital. "Real digital transformation occurs when courageous leaders align goals in practice as well as theory, manage opportunity more than risk, and prioritize the future vs. retrofit the present."



Key study findings identify leadership issues as a key factor in the widespread stall in digital transformation efforts:

- Companies are aligned on what digital transformation means in theory, but not in practice: 91 percent of executives believe their company is aligned on the definition of digital transformation - yet 1 in 4 executives note that a key obstacle to success in their strategies was a lack of alignment on what digital transformation actually means. Lack of a clear transformation strategy was similarly cited by 35 percent of executives as a key barrier to achieving its full digital potential.

- Underlying doubts among leaders: Nearly 1 in 5 senior executives admit that they secretly believe that digital transformation projects in their company are a waste of time.

- Leadership mindset & skills challenges: CEOs, CTOs and CIOs are almost equally likely to serve as the primary driver for digital transformation strategies, and they are at least twice as likely to do so more than any other senior executive - yet mindset and skill challenges, such as resistance to introducing new ways of working (39 percent), and feeling overwhelmed by digital complexity (40 percent), were cited as the top two leading obstacles preventing a company from achieving its full digital potential.

- Focus on back-end benefits vs. product innovation and growth: Back-end departments such as Operations and IT are by far the leading beneficiaries of digital transformation strategies, and combined with Procurement and Finance, are cited by 60 percent of executives as reaping the benefits. Far less likely to benefit are departments such as Product Development (15 percent), Marketing (13 percent), and Sales (10 percent).

- IT investment by executive versus ownership: CMOs are spending more than ever on IT - yet they are the least likely of any senior executive (2 percent) to drive digital transformation strategies. Chief Digital Officers fare little better in driving just 12 percent. Findings correlate with the fact that nearly 1 in 4 executives say that a key obstacle to success is that their company’s structure hasn’t changed to reflect digital imperatives.

Methodology

In May 2017, Wipro Digital commissioned an online survey of 400 senior-level executives in the United States with more than 100 employees.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Wipro

Date Posted: Wednesday, June 7, 2017



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.