New York, NY, USA & Mumbai, India, Aug, 2017 -- WNS (Holdings) Limited (NYSE: WNS), a provider of global Business Process Management (BPM) services, announced that it has been named a ‘Star Performer’ in the 2017 Everest Group PEAK Matrix™ Assessment Report for Analytics Business Process Services (BPS).
"We are delighted to be recognized as a ‘Star Performer’ in the Analytics Business Process Services (BPS) space," said Keshav R. Murugesh, WNS’ CEO. "WNS has taken big strides towards market leadership in its analytics practice through strategic partnerships, analytics-focused acquisitions, targeted hiring and training programs, and the creation of WNS-proprietary tools, technologies and solutions."
Of the 18 analytics BPS providers covered in the market report, WNS is one of the three providers that have been rated as ‘Star Performer.’ A ‘Star Performer’ has been defined as a BPS player that has shown significant year-on-year advancement in key attributes such as scale, scope, technology and innovation, delivery footprint, and buyer satisfaction.
"WNS has been successful in expanding its analytics business by adding new logos, which is a proof of its capabilities and expertise in the analytics domain, where out-of-the-box thinking and solutions by service providers are becoming the norm rather than the exception," said Anupam Jain, Practice Director, Everest Group. "Its investments in building internal capabilities in advanced analytics, developing partnerships with academia, and establishing a breadth of services across multiple industries has enabled WNS to become a Star Performer, and stay competitive in the evolving analytics market."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, August 4, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.