San Ramon, CA, USA, Dec 27, 2016 -- Five9, Inc. (NASDAQ: FIVN), a provider of cloud software for the enterprise contact center market, announced that the company has been named a winner in the Most Innovative Product of the Year for the Enterprise category in this year’s Best in Biz Awards.
Five9 received this award for its innovative Virtual Contact Center (VCC). Five9 provides intuitive contact center solutions that enable agents to provide a proactive and personalized experience to their end customers regardless of the channel (voice, email, chat, video, social, mobile, etc.). The omnichannel support, combined with seamless integrations with best-in-class CRM and WFO solutions, empowers enterprises across all industries to easily modernize the contact center and provide the best customer service for today’s consumer.
"We are honored that Five9 has received this award for product innovation for the enterprise. As an innovator in the cloud contact center space, this recognition further validates what our many customers have already confirmed," Mike Burkland, President & CEO, Five9.
Winners of the Best in Biz Awards 2016 were determined based on scoring from an independent panel of 50 judges from widely known business, consumer and technology publications, TV outlets, and analyst firms.
"If companies are going to stand out from the crowd and remain competitive in future years, innovation is key. The market is tough and there is no guarantee that today’s dominant players will remain so — unless time and effort are concentrated on research and development," said Charlie Osborne, ZDNet, one of Best in Biz Awards’ judges this year. "This year’s entries in Best in Biz Awards highlighted not only innovative business practices but the emergence of next-generation technologies which will keep companies current and relevant."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, December 28, 2016
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.