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Humach Launches Customer Engagement Assessment for Contact Centers


Dallas, TX, USA, Sept. 6, 2017 -- Humach, a business process and technology outsourcer blending the creativity of humans with the computational power and processes of machines, has launched its Customer Engagement Assessment. This assessment serves to provide managers and leadership with insight for how to prepare for the 2020 Customer.

For any company in need of guidance in the world of customer experience, this is the place to start.

Humach's assessment is for legacy call center operators who want to find out how their contact center stacks up to their industry peers. 

"Humach continues to drive innovation and change in an industry that is rapidly transforming," said CEO Tim Houlne. "Companies need to be prepared for what's coming, and that means taking action today in terms of hiring agents, leveraging tools and technology infrastructure, and partnering with the right outsourcer." 

"Taking our assessment is a great way to get a deeper view of what's going on in your business compared to your competitors and understand the right actions to take moving forward," said company President Sean Charnock. " Our goal is to make agents smarter, faster, and more efficient. With this assessment, we are able to help companies identify where to start to enable them to serve their customers better through people, processes, and technologies."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com

Date Posted: Friday, September 8, 2017

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