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Affin Bank to Adopt Genesys Solution


Kuala Lumpur, Malaysia, March 7, 2018 -- Affin Bank Bhd has equipped its contact with the Genesys Contact Centre System leveraging on Internet Protocol Virtual Private Network (IPVPN) and Session Initiation Protocol (SIP).

In line with AffinBank Group’s digital transformation, the new contact centre will serve as a one-stop service hub with the latest Genesys solution and will be able to provide omni-channel service capabilities by the fourth quarter of 2018.

The bank said under a new strategic partnership with Telekom Malaysia Bhd, the new contact centre will also provide smooth interaction with customers with minimal service disruption.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nst.com.my

Date Posted: Thursday, March 8, 2018

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