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CXexchange Marketplace for NICE inContact CXone Now Offers Virtual Assistant


Salt Lake City, UT, USA, Aug, 2017 -- NICE inContact (Nasdaq:NICE) announced that CogniCor Technologies has joined the DEVone developer program and has products available on CXexchange. CogniCor Virtual Assistant is an artificial intelligence (AI)-powered, fully-automated response agent or chatbot that extends CXone's AI capabilities.

CogniCor is excited for this partnership with NICE and inContact and being part of CXexchange," said Dr. Sindhu Joseph, CEO for CogniCor. "Our technology now integrated with CXone helps customers with automated relevant responses and 24x7 engagement. Our proven AI platform, deployed by several leading brands and built on our proprietary patent pending cognitive deep learning stack, is a genuine differentiator in the market. This partnership significantly enlarges our horizon in North America and Europe by supporting NICE inContact clients throughout their customer support and engagement journey.

Paul Jarman, CEO, inContact:

Having an innovative product and partner in CogniCor enhances CXone, and therefore our customers' contact center operations, said Paul Jarman, CEO of inContact. "Providing opportunities for and efficiency gains on one platform makes a seamless experience for our users. We welcome CogniCor as part of the CXexchange marketplace.


Posted by Veronica Silva Cusi, news correspondent
Source: Nice

Date Posted: Tuesday, August 29, 2017

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