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Pindrop's Security and Authentication Technology Available With Amazon Connect


Atlanta, GA, USA, April, 2017 -- Pindrop, a provider in voice security and authentication, announced that it will be integrating and making available its fraud detection capability with Amazon Connect. Amazon Connect customers will be able to get an added layer of security for their contact center by using Pindrop's simple, self-service integration. 

Pindrop's native integration with Amazon Connect will enable customers to establish risk scores for their incoming callers. The risk score will integrate seamlessly into the Amazon Connect engine allowing customers to intelligently route risky calls to contact center fraud specialists.

"We are excited to become part of the APN and be one of the first technology providers to support Amazon Connect. Today more than half our customers are Fortune 500 companies, but working closely with AWS allows us to deliver our risk assessment technology to companies of all sizes," said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. "As we move beyond the initial implementation, we look forward to exploring additional capabilities we can provide Amazon Connect customers beyond risk intelligence."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwired.com

Date Posted: Monday, April 3, 2017

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