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Pega Receives Highest Scores in Two Use Cases by Gartner


Cambridge, MA, Dec, 2017 -- Pegasystems Inc. (NASDAQ:PEGA), a software company empowering customer engagement, announced it received the highest scores in the business-to-business and complex processes use cases in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center (1).

Gartner evaluated 15 leading CRM vendors as part of the Critical Capabilities report – a companion report to the Gartner Magic Quadrant for the CRM Customer Engagement Center (2) in which Pega was named a Leader for the eighth consecutive year. In the Critical Capabilities report, vendors’ products and services were evaluated across the following capabilities and weightings: case management, digital engagement channels, integration, mobile support, predictive customer analytics, real-time guidance/decision support, self-service/knowledge management, and social media engagement management.

"No matter where customers engage with a brand, businesses need to deliver the timely and relevant experiences customers demand and expect," said Kerim Akgonul, senior vice president, products, Pegasystems. "Pega supports organizations as they progress along their digital transformation journeys, with advanced, AI-powered customer engagement and digital process automation tools to seamlessly meet customers’ needs on any channel, at any time. We believe this latest recognition from Gartner further reinforces Pega as a leader in empowering end-to-end engagement to help companies improve customer satisfaction, revenue, and retention."


Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com

Date Posted: Friday, December 29, 2017

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