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Best in the World 2016 Announced

Las Vegas, Nevada. USA The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2016 Best in The World - Top Ranking Performers Awards from ContactCenterWorld.com

Delegates from over 20 nations attended a fantastic weeklong masterclass in best practices and then at a fun filled gala dinner at the World famous Hard Rock on the Las Vegas Strip, they watched as the best and brightest received medals for their excellence and best practices. This was the 11th annual best in the World from ContactCenterWorld.com - the Global Association for Contact Center and Customer Engagement Best Practices.

Commenting on the 2016 Best in the World event, Raj Wadhwani, President of ContactCenterWorld.com added "This has been a banner year for the industry! So many best practices - we counted over 500 - shared at this years conference that is associated with the awards. It's inspiring to see and hear from the brightest and best in the industry and we look forward to an even bigger 2017 awards year."

The 2017 awards are already open - find out more at www.ContactCenterWorld.com/worldawards (last date to register is 30th November 2016 and all applications must be completed by 31st December 2016)

The winners are:

Gold Medal Winners

  • Mthokozisi Nsango of Multichoice South Africa (South Africa) for Best Analyst
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Community Spirit
  • Measat Broadcast Network (Malaysia) for Best Contact Center Large (Inhouse)
  • HRDF (Saudi Arabia) for Best Contact Center Large (Outsourced)
  • Saudi Telecom (Saudi Arabia) for Best Contact Center Mega (Inhouse
  • AssisTT (Turkey) for Best Contact Center Mega (Outsourced)
  • Optum (United States) for Best Contact Center Medium
  • Garanti Emeklilik (Turkey) for Best Contact Center Small
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Design Award
  • Laura Thayer of Optum (United States) for Best Contact Center Executive / Director
  • Taufiq Satriyo Pradigdo of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Operational Manager
  • Tlhokomelang Mokgothu of Multichoice South Africa (South Africa) for Best Contact Center Sales Professional
  • Dameria Gultom of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Supervisor
  • Erin Clark of Whirlpool Corporation (United States) for Best Contact Center Support Professional - HR
  • Nugroho Agung Prasetyo of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - IT
  • Mithum Singh of Merchants SA (South Africa) (South Africa) for Best Contact Center Support Professional - Workforce Planning
  • Joana Vieira of Randstad Portugal (Portugal) for Best Contact Center Trainer
    PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Loyalty Program
  • Nompumelelo Dlamini of Multichoice South Africa (South Africa) for Best Customer Service Professional
  • Achmad Wirawan Azis of PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Service Professional
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Direct Response Campaign
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Help Desk (Inhouse)
  • PT Infomedia Nusantara (Indonesia) for Best Help Desk (Outsourced)
  • Optum (United States) for Best Home / Remote Agent Program
  • Pronet Ltd. (Turkey) for Best In Customer Service Large (Inhouse)
  • HRDF (Saudi Arabia) for Best In Customer Service Large (Outsourced)
  • NOS (Portugal) for Best In Customer Service Mega (Inhouse)
  • Turkcell Global Bilgi (Turkey) for Best In Customer Service Mega (Outsourced)
  • Optum (United States) for Best In Customer Service Medium (Inhouse)
  • Dogus Otomotiv (Turkey) for Best In Customer Service Medium (Inhouse)
  • Vads Berhad (Malaysia) for Best In Customer Service Medium (Outsourced)
  • PT Angkasa Pura II (Indonesia) for Best In Customer Service Small
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Incentive Scheme
  • SMBC Nikko Securities Inc (Japan) for Best Outbound Campaign
  • Telecontact (Russia) for Best Outsourcing Partnership
  • QIWI (Russia) for Best Outsourcing Partnership
  • Ligia Mendes of Randstad Portugal (Portugal) for Best Project Manager
  • IBEX Global Philippines (Philippines) for Best Recruitment Campaign
  • NOS (Portugal) for Best Sales Campaign - Inbound or Outbound
  • Riana Hayu Wijayanti of PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Manager
  • IGT (United States) for Best Technology Innovation - Internal Solution Large
  • Optum (United States) for Best Technology Innovation - Internal Solution Mega (Inhouse)
  • Telecontact (Russia) for Best Technology Innovation - Internal Solution Mega (Outsourced)
  • Vestel (Turkey) for Best Technology Innovation - Internal Solution Medium
  • Kementerian Kesehatan Republik Indonesia (Indonesia) for Best Technology Innovation - Internal Solution Small
  • PT. Bank Central Asia, Tbk (Indonesia) for Best use of Self-service Technology
  • PT. Bank Central Asia, Tbk (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • NOS (Portugal) for Best use of Social Media in the Contact Center (Inhouse)
  • Bank Indonesia (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • Cisco (United States) for Best use of Social Media in the Contact Center (Inhouse)
  • Teleperformance Portugal (Portugal) for Best use of Social Media in the Contact Center (Outsourced)
  • Trias Putri Asmarini of PT. Bank Central Asia, Tbk (Indonesia) for Quality Auditor

Silver Medal Winners (all ranked #2 in the World in 2016)

  • Fidel Calcagno Rodriguez of IGT (United States) for Best Analyst
  • Whirlpool Corporation (United States) for Best Community Spirit
  • MassMutual (United States) for Best Contact Center Large (Inhouse)
  • Optum (United States) for Best Contact Center Mega (Inhouse)
  • SMBC Nikko Securities Inc (Japan) for Best Contact Center Medium
  • Teleperformance Portugal (Portugal) for Best Contact Center Design Award
  • Renee Thomas of Aegis South Africa (South Africa) for Best Contact Center Operational Manager
  • Filipe Loura of Randstad Portugal (Portugal) for Best Contact Center Supervisor
  • Anna Ovchinnikova of Teleperformance Russia (Russia) for Best Contact Center Support Professional - HR
  • Gert Jacobs of Multichoice South Africa (South Africa) for Best Contact Center Support Professional - Workforce Planning
  • Francis Lim of IBEX Global Philippines (Philippines) for Best Contact Center Trainer
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Customer Loyalty Program
  • Jovaney Toledo of MassMutual (United States) for Best Customer Service Professional
  • Bank Indonesia (Indonesia) for Best Direct Response Campaign
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Help Desk (Inhouse
  • Teleperformance Russia (Russia) for Best Help Desk (Outsourced
  • MassMutual (United States) for Best Home / Remote Agent Program
  • SMBC Nikko Securities Inc (Japan) for Best In Customer Service Large (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best In Customer Service Mega (Inhouse)
  • Vads Berhad (Malaysia) for Best In Customer Service Mega (Outsourced)
  • SMBC Nikko Securities Inc (Japan) for Best In Customer Service Medium (Inhouse)
  • Concentrix (New Zealand) & Air New Zealand (New Zealand) for Best Outsourcing Partnership
  • Erich Sunarta of PT. Bank Central Asia, Tbk (Indonesia) for Best Project ManagerRandstad Portugal (Portugal) for Best Recruitment Campaign
  • Whirlpool Corporation (United States) for Best Sales Campaign - Inbound or Outbound
  • SMBC Nikko Securities Inc (Japan) for Best Sales Campaign - Inbound or Outbound
  • SMBC Nikko Securities Inc (Japan) for Best Technology Innovation - Internal Solution Large
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Technology Innovation - Internal Solution Mega (Inhouse)
  • Knoah Solutions (United States) for Best Technology Innovation - Internal Solution Mega (Outsourced)
  • PT Angkasa Pura II (Indonesia) for Best Technology Innovation - Internal Solution Small
  • Hinduja Global Solutions USA (United States) for Best use of Self-service Technology
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • Vads Berhad (Malaysia) for Best use of Social Media in the Contact Center (Outsourced)
  • Collin Samuels of Multichoice South Africa (South Africa) for Quality Auditor

Bronze medal winners (all ranked #3 in the World in 2016)

  • Aditia Aria Sundayana of Telkomsel (Indonesia) for Best Analyst
  • Bank Indonesia (Indonesia) for Best Community Spirit
  • CEZ ZS (Czech Republic) for Best Contact Center Large (Inhouse)
  • Dogus Otomotiv (Turkey) for Best Contact Center Design Award
  • Neo Marinyele of Multichoice South Africa (South Africa) for Best Contact Center Supervisor
  • Romauli Febiyantie Sitorus of PT Bank Mandiri Persero Tbk (Indonesia) for Best Contact Center Trainer
  • CEZ ZS (Czech Republic) for Best In Customer Service Large (Inhouse)
  • HGS (United States) for Best Outsourcing Partnership
  • Funai Corporation Inc. (United States) for Best Outsourcing Partnership
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Recruitment Campaign
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Technology Innovation - Internal Solution Large
  • Vestel (Turkey) for Best use of Self-service Technology

Runners Up (ranked #4 in the World in 2016)

  • Knoah Solutions (United States) & Huawei (United States) for Best Outsourcing Partnership

The 2017 awards are already open - find out more at www.ContactCenterWorld.com/worldawards (last date to register is 30th November 2016 and all applications must be completed by 31st December 2016)

Date Posted: Monday, November 14, 2016



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