Springfield, MA, USA, Aug. 25, 2016 -- MassMutual, as part of its continuous efforts to distinguish itself for customer service, has selected Medallia(R), a global provider in Customer Experience Management (CEM) software, to implement a new customer feedback and response program. Built on a data analytics platform, Medallia's enterprise SaaS CEM solution enables MassMutual's employees to gather, analyze and act on customer feedback in real time to continuously improve the company's performance as well as the customer experience.
"At MassMutual we live for service. As MassMutual grows its retirement plans business, we continue to invest in our customer service capabilities to ensure we offer an experience that is second to none in the industry," said Una Morabito, Senior Vice President, Client Management for Workplace Solutions. "We believe our new comprehensive program to gather, analyze and act on feedback immediately will delight our customers, including employers, employees, financial advisors, third-party administrators (TPAs) and others."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, August 29, 2016
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