Scivantage Brings Home Gold with Two Wins at the Contact Center World Awards
Jersey City, NJ July, 2017 -- Scivantage(R), a FinTech 100 technology provider of Digital Wealth Management and Cost Basis solutions, was honored on June 23, 2017 with two Contact Center World Awards; Best Technology Innovation Internal Solution and Best Use of Self-Service Technology in Implementation of a Call Center.
North & South Americas Contact Center Masterclass Best Practice Conference is a forum for ideas and best practices from the elite in the region. The conference is a venue for industry leaders to share knowledge and information on key areas of contact center performance, employee engagement, client service, social media and more. The awards presented to Scivantage represent:
To be selected as a finalist for the awards, a panel of judges score and evaluate the content of the award application. Only those who have received the highest score from neutral judges are invited to present at the Regional Event.
"Businesses today need to strive to not just meet, but exceed, client expectations. Scivantage wants to deliver the best support experience in our industry for our Maxit and Wealthsqope clients," said Jennifer Cosenza, EVP, Business Operations and Services at Scivantage. "Today’s client requirements are more complex. To address these needs and deliver a superior client experience, operations and support must have not only a deep product knowledge, but must also understand the industry and the challenges it poses. Because it takes time to gain this knowledge, it is extremely important to retain staff, and essential to have clear career paths if you are looking to build a world class call center. Winning the Contact Center World awards reaffirms Scivantage’s dedication to this," added Cosenza.
Over the past year and a half Scivantage has restructured its overall client support model to effectively build out and train a tier 1 and tier 2 call center team that promotes ownership of client issues, clear communication and emphasis on the client experience. In addition, Scivantage has rolled out new self-service technology to replace the legacy ticketing system with Salesforce Service Cloud, a best of breed solution that will further transform the client service engagement.
"We are honored to be recognized by Contact Center World as the Best Technology Innovation Internal Solution and Best Use of Self-Service Technology in Implementation of a Call Center," said Alex Sauickie, President and COO at Scivantage. "These awards are recognition of our efforts to continually innovate and evolve our business operations to deliver the best experience for our Maxit and Wealthsqope clients," added Sauickie.
The 2017 Top Ranking Performers Awards saw a total of 14 different nations from across the EMEA region participate in the awards. Contact Centre World is the World's largest Contact Centre Association with over 185 000 members in 200 countries. Established in the UK in 1999, ContactCenterWorld.com helps professionals and companies through training, education, best practice conferences, awards and engagement measurement tools for customers and staff. ContactCenterWorld.com will be hosting its global best practice conference and awards in October. This event will take place in London and will see at least 25 nations worldwide participate for global honours.
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Date Posted: Friday, July 28, 2017
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