Hoboken, NJ, USA, Nov 21, 2016 -- NICE (Nasdaq:NICE)announced that it is the winner of the 2016 Technology Innovation Award for Contact Center Excellence. NICE was selected based upon its contributions and the extent to which it will help organizations innovate or enhance the productivity and outcomes of business or IT processes. The awards program, run by leading analyst firm Ventana Research, selected NICE for its Adaptive Workforce Optimization (WFO) solution.
NICE was lauded as a pioneering vendor that contributes advancements in technology that drive change and increased value for organizations worldwide.
"NICE is proud to be recognized for such a prestigious industry technology award," said Miki Migdal, President of the NICE Enterprise Product Group. "This recognition from Ventana Research demonstrates our leadership and innovation in the WFO space, as we continuously work to re-define the workforce planning, management, and engagement environment. We are dedicated to providing organizations with the tools that will help them achieve superior contact center performance, and ultimately help them drive perfect customer experiences."
"Contact center agents play a key role handling customer interactions and ensuring customer experiences match customer expectations," said Richard Snow, Vice President and Research Director at Ventana Research. "NICE Adaptive WFO supports a full set of capabilities to manage all aspects of agent performance, including an innovative visualization of agent personas and performance."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, November 24, 2016
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