Belfast, July 20, 2014 -- During the recent Contact Center World gala party held on 27 June in Lisbon, contact center industry leaders from Europe, Middle East & Africa (EMEA) were recognised for their best practices in outsourcing.
Pictured right: pic shows Alita McLoughlin of Concentrix in center left with Valerie Sujobert of Cisco center right.
The honourees included Concentrix Corporation and Cisco Systems, which jointly received the gold award for best outsourcing partnership.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center & Customer Engagement Best Practices. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Together, the EMEA teams from Concentrix and Cisco support frontline technical and non-technical support for Cisco's customers, partners and employees. Using a blended delivery model across multiple locations, the partners provide consistent, high-quality online and phone customer service, as well as multi-lingual support.
"This industry award is evidence of our ability to jointly deliver a world-class customer experience," said Valerie Sujobert, Service Manager, Cisco Systems, Inc. "I believe the success of the Concentrix/Cisco relationship is based upon our shared values of trust, respect, innovation and a desire to win."
"Over the past two years, we have worked to significantly expand our footprint, from a single location in Northern Ireland to five sites globally, all whilst maintaining excellence in customer experience and consistency of processes and delivery," explained Philip Cassidy, Senior Vice President of Concentrix. Since 2003, the Concentrix/Cisco team has grown twenty-five fold.
In announcing the 2014 EMEA winners, Raj Wadhwani, President of ContactCenterWorld.com noted, "The best of the best were amazing and inspiring, and so much was shared that everyone walked away with hundreds of best-practice ideas."
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences.
For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.