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NICE inContact CXone Transforms One-on-One Experiences with RiverStar Unified Agent Desktop


Salt Lake City, UT, USA, Oct, 2017 -- NICE inContact (Nasdaq:NICE) announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™.


"RiverStar is excited for this partnership with NICE inContact and being part of CXexchange," said Bob Fike, RiverStar CEO. "This integration with CXone will truly help create a more efficient contact center environment that results in a more positive experience for both customers and agents - personalizing customer experiences, providing better answers and increasing customer retention."

"NICE inContact tranforms one-on-one customer experiences with our cloud contact center solutions," said Paul Jarman, CEO of inContact. "The integration of the RiverStar agent desktop with CXone creates a clearer path to a more positive customer experience. We welcome RiverStar as part of the CXexchange marketplace."


Posted by Veronica Silva Cusi, news correspondent
Source: Nice/inContact

Date Posted: Monday, October 2, 2017

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