New York, NY, USA & Santiago, Chile, June, 2017 -- CGS, a global provider of business applications, enterprise learning and outsourcing services, has once again received certification from COPC Inc. This is the second consecutive year CGS has received this recognition.
The COPC Standards provide a performance management system to measure and improve operations that support the customer experience. Each COPC Standard focuses on best practices regarding people, processes, and performance that will drive excellence in customer operations. As a global consulting, training and certification company, COPC helps organizations improve their customer experience operations.
"We are excited to let our customers, prospects and partners know that CGS has received certification for COPC Standards for the second consecutive year," said Pablo Rossel, SVP, Country Manager, CGS. "This achievement is the direct result of continued implementation of global best practices throughout our contact centers. It is also a result of the hard work and dedication of each employee participating in the process."
COPC Inc. provides certification for specific processes and areas. In this case, CGS received certification for HR, Operations and Management Control in all processes related to Customer Service, Technical Care and Commercial Attention. More than 600 employees participated in the certification process collectively completing the procedures required by COPC.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, June 5, 2017
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