Noetica Champions Responsible Outbound Calling with SmartBound™
Noetica, the call centre technology company, announced new technologies for contact centres and direct marketing organisations within a platform that ensures compliance with new Ofcom rules, coming in to effect on 1st March 2017 regarding the ‘Persistent misuse of an electronic communications network or service'.
SmartBound™ includes SNoDrop™, SmartAMD™, LPD™ and the Noetica Voice Platform (NVP™) to enable organisations to continue using Answer Machine Detection (AMD) and predictive dialling, without the risk of silent or abandoned calls and the penalties associated with them.
Founder and CEO at Noetica, Danny Singer states: "Noetica is championing responsible outbound dialling and we have presented SmartBound™ to both Ofcom and the ICO. There is no reason to fall on the wrong side of the new Ofcom rules and ICO regulation. What’s more, neither should they result in a loss of productivity."
The SmartBound™ platform is available from Noetica now, with SNoDrop™ being available from 1st May 2017.
Date Posted: Tuesday, February 28, 2017
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