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HGS Integration of Bots & Brains Wins Top Honors at 12th Annual Top Ranking Performers Global Awards


Chicago, IL, USA, Nov, 2017 -- Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global provider in customer experience (CX), received a Gold for Best Self-Service Technology and a Bronze for Best Outsourcing Partnership at the 2017 Top Ranking Performers Global Awards presented by ContactCenterWorld.com. This follows HGS wins at the Americas level in June. The awards were presented during the Contact Center World Global Finals, an annual conference that celebrates companies providing the best customer service in the world.

"We are incredibly honored to be recognized on the global stage for our industry-leading integration of bots and brains that drives business results for some of the world's largest brands," said Andrew Kokes, senior vice president, Global Head of Marketing. HGS offers an optimized customer experience to help clients become more competitive. "HGS is committed to putting ourselves in the shoes of the consumer and delivering a world-class customer experience. By doing this, we are able to offer a seamless and smart approach to help consumers get to the right answer, fast."

HGS received a Gold award for Best Self Service Technology, which is part of the company's Unified Customer Experience Strategy(R). HGS offers a unique approach that leads with advanced artificial intelligence to partner, "bots," as the first responder and "brains," human agents, only when it adds value. This self-service solution leverages a Smart Channel Selector algorithm to offer the right type of channel to manage a customer's issue and provide a resolution. Additionally, the system employs built-in analytics for consistent learning to help the client examine common issues and evolve with the demands of today's customers.

HGS received the Bronze award for Best Outsourcing Partnership based on its 10-year partnership with Jarden Consumer Solutions. With a core team in place, HGS introduced an innovative approach to optimize Jarden's processes and platforms aligned with its business goals and objectives.

ContactCenterWorld.com is the world's largest contact center and customer engagement association with almost 200,000 members in 200 countries.

ContactCenterWorld.com is the world's largest contact center and customer engagement association with almost 200,000 members in 200 countries.

About the Annual Top Ranking Performers Global Awards:

The awards were established in 2006 and are now regarded as the premier awards for the contact center world. Every year over 1500 entrants from 50 nations compete for these prestigious awards. Find out more www.ContactCenterWorld.com/worldawards


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, December 5, 2017

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