© ContactCenterWorld.com
www.ContactCenterWorld.com

Fenero Launches Flow to Banish Rigid Call Center Scripting

#contactcenterworld

Miami, FL, September 20, 2016 -- Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero Flow. The dynamic workflow and scripting tool will solve the problem of standardized and rigid scripts in call centers.

Fenero Flow gives campaign administrators the ability to create logic-based, dynamic scripts and surveys for handling customer interactions.

"Fenero Flow is solving the problem of standardized and rigid scripts for call centers," says Charles Callari, Fenero’s Vice President of Customer Development. "Traditional scripting technology is inflexible, cumbersome and very difficult to develop and maintain - it results in a bad experience for both agents and customers."

#contactcenterworld

Date Posted: Tuesday, October 11, 2016



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.