Seattle, WA, USA, Sept, 2017 -- Envision announced that Ventana Research, an independent analyst research firm, has named Envision a Hot Vendor in it’s Ventana Research Value Index Report for Workforce Optimization. Furthermore, Envision improved to become a top 3 vendor in the Ventana research report.
The Ventana Research Value Index measures vendor products in the areas of product usability, manageability, reliability, capability and adaptability. Envision ranked over 90 out of 100 in nearly every category to be included in the top 3 vendors reviewed. Furthermore, Envision was ranked in the top 3 for customer assurance as it relates to total cost of ownership of the solution.
"We are extremely pleased with the recognition by independent analyst firm Ventana Research who reviewed our solutions and recognized that Envision is in fact revolutionizing the WFO industry," Envision CEO Rodney Kuhn said. "Being in the top 3 vendors in the industry, as well as being recognized as most improved, moving from 7th overall to 3rd in this year’s Value Index for WFO, is a true honor. By offering premise and cloud based solutions, we are capable of scaling from a few agents in an SMB contact center to thousands of agents across multiple sites including those that work from home."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, September 25, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.