WOBURN, MA, March 28, 2012 -- Acronis, a provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments, today proudly announced that its Customer Central Support team has received the most prestigious award in Russia for its exceptional level of customer support. Acronis has won the Crystal Headset award for Best Small Call Center of the Year.

The Russian Call Center Guru Community has been awarding the Crystal Headset to the best customer support teams since 2005. These annual awards have since grown to become an industry standard, recognizing customer support excellence across Russia and 9 other countries in Eastern Europe. In 2012, the judges received 223 nominations from businesses across the region and recognized only the top 20 with awards.

"Customer satisfaction is central to Acronis corporate strategy," commented Ed Benack, chief customer officer & CIO at Acronis. "Being honored by this highly regarded community is a great achievement for our team. The quality of global call centers in Russia is incredibly high, so to win this award against competition from all sectors and some major brands is a testament to the rigorous standards and commitment to customers that our team deliver on every day."

Serving Acronis customers worldwide in 8 languages, the Acronis Customer Central Support team won not only the Best Small Call Center of the Year award, but was also honored as a finalist in two other categories: Best Customer Service Call Center and Best Call Center for Work.

"One of our core values is to err on the side of the customer," continued Frost. "Our support professionals receive the highest levels of ongoing training, along with the empowerment to 'make things right' for our customers. It is this commitment to personal development that also ensures Acronis can attract the top talent in the industry. We are also very proud to be honored as one of the best places to work."

Acronis Customer Central uses Customer Operations Performance Center Inc. COPC-2000(R) CSP Standard 5.0 as Operational Framework which is the Customer Service Standard. The team plays a crucial role in the ongoing development and improvement of processes across all Acronis operations to maintain the highest levels of customer satisfaction.

Acronis was recently awarded the 2011 Global Call Center of the Year Silver Award for Strategic Value by the International Customer Management Institute (ICMI)

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.sys-con.com

Date Posted: Friday, March 30, 2012