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Everest Group Recognizes Teleperformance as a Leader in Contact Center Outsourcing


Paris, France, Sept, 2017 -- Teleperformance (Paris:RCF), a provider in omnichannel customer experience management, announced the company was recognized as a Leader by the Everest Group in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017. This marks the fifth consecutive year Teleperformance has received these honors from this distinguished independent consulting and research firm.

Everest Group classifies 35+ CCO service providers on the Everest Group PEAK Matrix into three categories of Leaders, Major Contenders and Aspirants. The matrix is a framework to assess the relative market success and overall capability of service providers. On the PEAK Matrix for CCO (matrix above) Teleperformance achieved the highest possible scores and positioning of all companies evaluated on both market success and CCO delivery capability. Buyers cite some of Teleperformance’s key strengths as being process-driven, consistency and flexibility.

"The CCO landscape varies significantly across geographies and industries and with high market success and robust capabilities across all dimensions, Teleperformance dominates the market across all major geographies and key industries," said Katrina Menzigian, Vice President, Research, Everest Group. "Teleperformance has a broad market presence that is spread across geographies and major industries, allowing them to serve clients who are looking for strategic vendors to manage their global portfolio."

Daniel Julien, Executive Chairman, and Paulo César Salles Vasques, Chief Executive Officer, Teleperformance Group, said: "We are grateful to Everest for their thoughtful mapping of the contact center outsourcing industry. Receiving the top ranking position is a reflection of our global leadership and the ability to passionately serve Global, Glo-cal, and local companies. Over the last 40 years, Teleperformance has become "The Personal link" between brands and their customers all over the world, and we are deeply committed to continuing to deliver an outstanding customer experience to our clients".


Posted by Veronica Silva Cusi, news correspondent

Date Posted: Monday, September 18, 2017

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