© ContactCenterWorld.com

TCN Unveils AgentSMS


St. George, UT, USA, May 23, 2017 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0.

Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, AgentSMS enables businesses to engage customers more effectively, enhance communication and increase sales by implementing omni-channel strategies.

"AgentSMS is a highly effective communications tool, and we are confident that it will help businesses communicate with their customers in a more efficient and cost-effective way," said Terrel Bird, CEO and co-founder of TCN. "AgentSMS is just one more tool we’ve added to our comprehensive call center suite to enhance our services, and we are committed to providing the best cloud-based contact center technology to our customers around the world."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

Date Posted: Friday, May 26, 2017

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.