CHICAGO - Coveo, a provider of Enterprise Search 2.0 and Customer Information Solutions, today announced it has expanded its executive team with the addition of Ed Shepherdson as managing director, Customer Information Solutions. In this role, Shepherdson is responsible for leading Coveo's Customer Information Solutions line of business including strategy, solutions development, services, marketing and sales.
Shepherdson brings 30 years of experience in the technology industry to his role with Coveo. Most recently he was vice president of global customer support with Cognos, now an IBM company, where he spent 18 years in a variety of senior positions. As one of the world's largest software companies, and the leading business intelligence supplier, Cognos supports more than 20,000 customers with highly complex environments.
"Coveo is extremely well positioned to continue its explosive growth, as our Customer Information Solutions continue to be implemented by organizations looking to improve customer service and support operations," said Laurent Simoneau, CEO, Coveo. "With the addition of Ed to our team, we'll be able to take our leadership position to even higher levels. His firsthand experience in running a world class customer support organization, combined with his industry expertise in business intelligence, will be extremely helpful as we continue to innovate, deliver value to customers, and grow our business."
"Based on Coveo's transformational Enterprise Search 2.0 platform, the company's Customer Information Solutions deliver a quantum leap in customer service by leveraging the powerful unified index to deliver raw productivity in the form of actionable knowledge," said Shepherdson. "Coveo's 'Stop Moving Data' mantra eliminates the overhead of expensive IT integration projects while providing industrial strength, secure access, to the knowledge ecosystem via dashboards, multi-function operational interfaces, and analytic consoles."
Shepherdson added, "Before joining Coveo, I spoke with several customers about the results they've achieved and their experience working with, and deploying Coveo. To hear customers say that Coveo is 'the least disruptive and most impactful technology' ever deployed, you know the cost savings and increased revenue from this solution will have a major impact on the bottom line of any Customer Service Organization."
Shepherdson's passion for delivering world class support led him to be an active advisory board member for several industry associations, including TSIA (formerly SSPA) and Service Strategies Corporation (SCP), which set the standards for the technology services and support industry. Shepherdson holds a masters degree in organizational leadership and completed the Ivey Executive Program at the Richard Ivey School of Business at Western University.
Date Posted: Wednesday, January 12, 2011