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2016 Best in Americas Announced at Gala Dinner in Miami

Miami, FL USA - ContactCenterWorld.com, the Global Association for Contact Center and Customer Engagement Best Practices is pleased to announce the elite in the contact center world for the Americas region. The winners of the 2016 Best in Americas were announced at a gala dinner at the famous Biltmore Hotel in Miami on 16th June after 3 days of amazing best practice sharing sessions.

The winners now compete against the Best in the World in Las Vegas 7-11th November - for details of this best practice sharing event open to anyone to attend and learn go to https://www.contactcenterworld.com/conferences/?confarea=GLOBAL

In announcing the winners Raj Wadhwani, President of ContactCenterWorld.com added "There is a saying we have adapted for our 2016 events 'Winners Never Quit and Quitters Never Win' - it reflects the bold dedication and devotion each of the finalists showed along the process. While others faltered along the way, these winners stayed the course and never quit. we were so proud to recognize these elite who showed so much passion and the ideas they shared were brilliant!

The list of winners is shown below

Gold medal winners

  • Fidel Calcagno Rodriguez of IGT (United States) for Best Analyst
  • Whirlpool Corporation (United States) for Best Community Spirit
  • MassMutual (United States) for Best Contact Center Large (Inhouse)
  • Optum (United States) for Best Contact Center Large (Inhouse)
  • Fusion BPO Services (Canada) for Best Contact Center Large (Outsourced)
  • Zurich (United States) for Best Contact Center Medium
  • Enbridge Inc. (Canada) for Best Contact Center Small
  • Laura Thayer of Optum (United States) for Best Contact Center Executive / Director
  • Kendal Person of MassMutual (United States) for Best Contact Center Operational Manager
  • Erin Clark of Whirlpool Corporation (United States) for Best Contact Center Support Professional - HR
  • Jovaney Toledo of MassMutual (United States) for Best Customer Service Professional
  • Optum (United States) for Best Home / Remote Agent Program
  • Fusion BPO Services (Canada) for Best In Customer Service Large
  • Optum (United States) for Best In Customer Service Medium
  • Enbridge Inc. (Canada) for Best In Customer Service Small (Inhouse)
  • HGS (United States) & Funai Corporation Inc. (United States) for Best Outsourcing Partnership
  • Whirlpool Corporation (United States) for Best Sales Campaign - Inbound or Outbound
  • Optum (United States) for Best Technology Innovation - Internal Solution (Inhouse)
  • IGT (United States) for Best Technology Innovation - Internal Solution (Inhouse)
  • Knoah Solutions (United States) for Best Technology Innovation - Internal Solution (Outsourced)
  • Hinduja Global Solutions USA (United States) for Best use of Self-service Technology
  • Cisco (United States) for Best use of Social Media in the Contact Center

Silver medal winners

  • MassMutual (United States) for Best Community Spirit
  • Whirlpool Corporation (United States) for Best Contact Center Large (Inhouse)
  • Optum (United States) for Best Contact Center Medium
  • Daniel Persuitte of MassMutual (United States) for Best Contact Center Operational Manager
  • Rose Grabowski of MassMutual (United States) for Best Customer Service Professional
  • MassMutual (United States) for Best Home / Remote Agent Program
  • Zurich (United States) for Best In Customer Service Medium
  • Knoah Solutions (United States) & Huawei (United States) for Best Outsourcing Partnership

Bronze medal winners

  • Sitel US (United States) for Best Community Spirit
  • Rail Europe (United States) for Best Contact Center Medium
  • Kam Gill of Enbridge Inc. (Canada) for Best Contact Center Operational Manager
  • MassMutual (United States) for Best In Customer Service Medium

Date Posted: Monday, June 20, 2016



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