Denver, CO, USA, Sept. 6, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, welcomes Anthony (Tony) Tsai as the Company's new Chief Information and Innovation Officer. In this executive leadership role, Mr. Tsai will be responsible for overseeing the design and delivery of all technology, information systems and shared technology services at TeleTech. He will be part of the Company's Executive Committee.
"In the omnichannel environment, there is no longer a clear line between the virtual and physical world. Whether a customer is browsing in a brick and mortar retail store, or shopping on a mobile app, or doing both at the same time, customers expect continuity and simplicity," explained Ken Tuchman, TeleTech chairman and CEO. "Every cross-channel journey is made up of multiple touchpoints that must be designed, orchestrated and delivered across a growing number of channels. Innovative applications of technology and analytics are central to executing these seamless experiences at scale. Tony's proven track record of innovation will accelerate our growth with technology solutions that further differentiate our end-to-end Humanify Customer Engagement as a Service platform," Tuchman concluded.
Prior to joining TeleTech, Mr. Tsai was the Chief Innovation Officer at UST Global, a digital technology company. Between 2015 and 2016, he was the Chief Technology and e-Commerce Officer at Fresh & Easy Markets, and between 2007 and 2015, Mr. Tsai was Executive Vice President of The Beijing Hualian Group. Between 1981 and 2007, Mr. Tsai was with The Procter & Gamble Company, where he held various positions of increasing responsibility, including Chief Information Officer for P&G Information Systems & Business Services and Director, Global Retail Innovation. Mr. Tsai holds a B.S. degree in Engineering & Engineering Management from Stanford University.
"With his deep Consumer Packaged Goods background, Tony brings a true understanding of the customer mindset and the role technology plays in building engaging interactions and lasting relationships. We are thrilled to have him on board and look forward to introducing him to our clients across the globe," Tuchman concluded.
The Chief Information and Innovation Officer will be responsible for design and delivery of all technology, information systems and shared technology services at TeleTech. As such, Mr. Tsai will oversee solution innovation, go-to-market, deployment, systems integration and ongoing operations. With Mr. Tsai on board, the Company will bring its Customer Technology Services division and its shared services organization under one leader to simplify and optimize all of its thought leadership, IP and operational assets.
"TeleTech is uniquely positioned to help clients transform business models though technology-enabled customer experience excellence," commented Tony Tsai. "I am delighted to be joining an incredible and passionate team of executives, technologists, strategists and service providers."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, September 8, 2017
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