© ContactCenterWorld.com

Convergys to Close Lubbock Location in 2018


Lubbock, TX, USA, Oct, 2017 -- Convergys will close its Lubbock location in February.

The call center’s office building at 3701 W. Loop 289 was put on the market for sale or lease earlier this month. The 68,134-square-foot building currently houses 400 employees.

Brooke Beiting, a media relations specialist for Convergys, wrote in an email that one of two companies that currently outsources customer relations to the Lubbock location will end its work from the site in November.

Community leaders cite need for change, opportunity and hope in welcoming SPC Lubbock Center

She stated the second client handles predominantly seasonal health care work, which ends in January.

"With our lease expiring in February, Convergys has made the difficult decision to exit the Lubbock market," Beiting wrote in an email.

The work previously done at the location will be consolidated and reassigned to other Convergys locations in the U.S.

Employees have been notified of the closure. Beiting said the company offers work-from-home positions that Lubbock employees have been encouraged to apply for.


Posted by Veronica Silva Cusi, news correspondent
Source: http://lubbockonline.com

Date Posted: Monday, October 2, 2017

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.