New York, NY, USA, February, 2017 -- Kustomer, a provider in CRM for support teams, announced a global partnership and integration with Talkdesk, a contact center software provider. Companies can now utilize the cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support teams and voice functionality directly inside the Kustomer platform.
"Our mission is to transform the way support teams work with customers. The Kustomer platform unlocks customer insights from multiple systems, giving support teams the tool they need to provide excellent customer service through email, chat and text," said Brad Birnbaum, CEO and co-founder at Kustomer. "To expand this capability, we needed to integrate voice functionality into our platform. After talking to hundreds of companies, Talkdesk stood out as by far the most popular voice provider and we are honored to partner with them."
The partnership between the companies opens up the ability for Talkdesk customers to improve the insight and service they deliver to their customers. Using Kustomer, customers can leverage the Talkdesk calling functionality with the data and support capabilities of the Kustomer platform to automate tedious tasks so that support team members can spend more time serving customers.
"Talkdesk is designed on the principle of providing service agents with real-time information about the customer from the first second of a call, so the agent can provide immediate value rather than subject customers to long, frustrating holds," said Tiago Paiva, CEO at Talkdesk. "Kustomer's CRM for support teams provides this information, and when matched with Talkdesk's capabilities, provides a genuinely effortless experience to the customer across channels. We are pleased to count them as our newest partner."
"Having the full customer history in front of us while on a call is incredibly beneficial. Thanks to the Talkdesk integration we are more efficient - our team members solve customer issues faster, with fewer back-and-forth questions needed," said Zach Goldstein, Product Manager, Slice. "The combination of Talkdesk and Kustomer gives us a complete multi-channel solution."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, February 22, 2017
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