Hoboken, NJ, USA, September, 2017 -- NICE (Nasdaq:NICE) announced that Nimble Group, an asset management and collections provider, is implementing Nexidia Analytics across all of its customer interactions in order to improve its customer service.
Nimble Group will be able to ensure that its contact center agents adhere to required scripts and regulatory requirements. In addition, Nexidia Analytics provides unified metrics that allow company supervisors to identify and implement best practices, as well as coaching opportunities, among their agents.
Rowan Gordon, Nimble Group CEO, said: "NICE understood exactly what our requirements were, from both a commercial and business perspective, and they were able to perfectly calibrate Nexidia Analytics to meet our needs – including fine-tuning the voice analytics tools for South African accents. We can now completely concur with the many positive endorsements we heard from Nexidia customers, highlighting the great value they saw from this solution."
John O'Hara, president, NICE EMEA, said: "We are proud to partner with Nimble Group in order to help them unlock the power of 'analytics with no limits.' Our Nexidia Analytics solution, based on AI-powered speech recognition technology, offers unparalleled accuracy and scalability, allowing the company to analyze huge volumes of customer insights and quickly understand what actions need to be taken to improve its operations and remain compliant. By selecting the market's most advanced analytics solution, Nimble Group has demonstrated its commitment to reinventing customer service and achieving business success across the enterprise."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Saturday, September 30, 2017
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