Bell Recognized by Frost & Sullivan for its Outstanding Leadership in the Hosted IP Telephony and UCaaS Industry
Santa Clara, CA, USA, Feb, 2018 -- Based on its recent analysis of the Hosted IP Telephony and unified communication as a service (UCaaS) industry, Frost & Sullivan recognizes Bell with the 2017 Canadian Market Leadership Award for its cloud communications offering and effective growth strategy.
"Bell has maintained its market leadership position in the Canadian hosted IP telephony and UCaaS market for three consecutive years, which is a testament to its visionary strategy, industry-leading technologies, and strong brand," said Elka Popova, VP of Digital Transformation.
Bell's flagship business voice product, Bell Total Connect, offers mid-market and enterprise customers the high service performance, availability, and security they require when migrating critical communications to the cloud. This differentiates the solution from many early hosted IP telephony offerings that failed to deliver on customer expectations for quality and reliability. Bell ensures reliability through three geo-redundant data centers and multiple gateways located throughout Canada to provide redundant connectivity with the public switched telephone network.
"Frost & Sullivan finds through its independent analysis that Bell effectively combines third-party technology with its own industry-leading network and service capabilities to differentiate from other hosted IP telephony and UCaaS competitors and deliver compelling value to Canadian businesses," said Popova.
Each year, Frost & Sullivan bestows this award upon the company that demonstrates excellence in growth and customer value. Attaining loyal customers who became brand advocates allows the company to grow and achieve a market leadership position. By committing to the customer at each stage of the buying cycle and continuing to nurture the relationship, this Award recognizes a company's increased market share over time.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, February 8, 2018
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.