Istanbul, Nov 20, 2014 -- Turkcell’s (bist:TCELL) fully-owned subsidiary Turkcell Global Bilgi, Turkey’s customer experience center, won the top prize for "Best Customer Experience" at ContactCenterWorld.com’s "Top Ranking Performer Awards 2014".
The award is one of the most prestigious accolades of the contact center industry. Turkcell Global Bilgi, which had received ContactCenterWorld.com’s EMEA regional award earlier in the year in the same category, was recognized globally by its peers from 3 regions for its commitment to customer satisfaction. This is the 5th time, in as many years, that Turkcell Global Bilgi receives top honors for global best practice in ContactCenterWorld.com’s Top Ranking Performers Awards.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Turkcell Global Bilgi’s General Manager Bahadir Pekkan said, "We position ourselves as business partners for our customers. Going beyond the traditional understanding of contact center services, we help our customers devise customer satisfaction strategies, improve their infrastructure through offering solutions empowered by technology, and even explore opportunities for income generation. We develop innovative solutions that enable our customers to reach solutions to their problems through the most appropriate channels. This is why we have been recognized globally – 5 times in 5 years and remarkably, in 5 different categories – as a leader in our industry" said Pekkan.
Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary in 1999. With its services specialized based on customer needs and 25 locations in Turkey and abroad, Turkcell Global Bilgi serves people in Turkey, Ukraine, Russia and Germany.
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Posted by Veronica Silva Cusi, news correspondent
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