Reston, VA, USA, April 25, 2016 -- VOZIQ, the Reston, Virginia-based company that helps businesses leverage contact center customer interactions as a strategic data source to generate actionable intelligence about customer sentiment, intent, and effort, has officially announced the launch of its new Multi-KPI Customer Experience Analytics Solution for contact centers.
The new Multi-KPI Customer Experience Analytics Solution leverages the company’s cloud-based VSMART Analytics Platform to create a unified view of customer experience by capturing and aggregating information from multiple customer touchpoints, disparate contact center applications, and systems.
"The solution offers a combined power of predictive algorithms and text analytics to answer critical questions like ‘What is driving customer experience?’ and ‘Is this customer at risk of cancellation?’" said Dr. Vasudeva Akula, Founder-CEO, who made today’s announcement.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, April 28, 2016
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