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Port Authority of Allegheny County to Open new Downtown Customer Service Center


Pittsburg, PA, USA, July, 2017 -- The Port Authority of Allegheny County plans to open a new Downtown customer service center next year.

The center will be across the street from the current one, on the first floor of the Heinz 57 Center building, in a vacant space next to Rite Aid, said Jim Ritchie, an authority spokesman.

The authority has been leasing the current customer service center from the city, but the city now wants to fill that space with new tenants, Ritchie said.

The center will feature a bright and inviting lobby, digital screens that provide real-time bus and light-rail information, a lost and found and access to ConnectCard machines after regular business hours, a Port Authority news release said.

The authority also plans to relocate its call center employees to the new center. Those employees currently work from the third floor of the same building.

"We'll be able to centralize all our customer service employees in one location at street level and open up room on the third floor to move employees from our Information Technology department over from the North Side," Interim CEO David Donahoe said in the release.

Those IT employees work in Manchester in an authority-owned building, Ritchie said.


Posted by Veronica Silva Cusi, news correspondent
Source: http://triblive.com

Date Posted: Thursday, August 3, 2017

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