Northern Hires 40 Carillion Call Staff
Sheffield, UK, March 7, 2018 -- Forty Sheffield Carillion call centre jobs have been saved after staff were hired by train operating company Northern - in a deal which also safeguards the jobs of 200 cleaners.
The team, based on Broad Street West, supported Northern’s and Grand Central’s passenger operations.
Northern will set up its own in-house call centre, although a location has yet to be chosen, a spokesman said.
Carillion also had 200 people cleaning and maintaining Northern’s 477 stations. They will transfer to become permanent employees at ISS, which Northern has awarded an initial 12-month contract to.
Carillion collapsed into liquidation in January with debts and a pension deficit. Its affairs are being managed by the Insolvency Service.
The Sheffield call centre employed 240. Sheffield telemarketing company Ant Marketing hired 20 staff in January and has been bidding to hire more ‘well-trained’ workers.
An Insolvency Service spokesman said the number of staff had fallen ‘as contracts have transitioned and with natural attrition’ to 110 today. The figure includes 10 moving to Grand Central and 30 to Northern.
David Brown, managing director, Northern, said: "Whilst the collapse of Carillion caused some short-term operational issues, I am pleased that we now have a strong outcome for Northern and those colleagues who have been supporting our operations.
"The collapse of Carillion was naturally very worrying for those impacted and so we’re pleased to be able to secure these roles supporting Northern’s customer service and facilities management operations. I’d like to thank those colleagues for their support and commitment during the last few weeks."
Northern and Grand Central are part of Arriva Trains UK.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, March 8, 2018
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.