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New Call Center Technology Adapts to Visually Impaired Employees

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Dec 2, 2014 -- Meeting the needs of employees to access systems is an important consideration for any modern business. Now, cloud-based call enter systems provider TCN is making its technology accessible for the visually impaired.

Its Platform 3 Vocal Vision product is optimized to work with Job Access with Speech (JAWS) technology and allows visually impaired call center agents to effectively navigate TCN's cloud-based contact center suite, helping to improve agent productivity while also creating new employment opportunities for the visually impaired.

JAWS assists computer users whose vision impairment prevents them from seeing screen content or being able to operate a mouse. VocalVision helps the agent navigate Platform 3.0's workflows via hot keys that use JAWS functionality during both incoming and outgoing calls, while audible tones signal the connection of an incoming call.

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Posted by Veronica Silva Cusi, news correspondent
Source: http://betanews.com

Date Posted: Wednesday, December 3, 2014



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