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2016 Best in Asia Pacific Announced

Kota Kinabalu, Malaysia - May 2016. ContactCenterWorld.com - the World's largest contact center association supporting 147,000 + members in over 200 countries is pleased to announce the winners of the 2016 Best in Asia Pacific Top Ranking Performers.

The awards were presented at a fun filled gala dinner with contact center industry talent showcasing their singing and dancing skills alongside local Sabah bands and cultural ensembles.

In announcing the 2016 winners, Raj Wadhwani, President of ContactCenterWorld.com added "It has been a great year for the industry in Asia. So many great ideas emerging and hundreds of new best practices were shared this week at our annual Asia Pacific event ( https://www.contactcenterworld.com/conferences/?confarea=APAC) and we look forward to seeing and hearing the GOLD medal winners share what they do at our annual Global event in Las Vegas 7-11th November 2016 https://www.contactcenterworld.com/conferences/?confarea=GLOBAL

The winners for Best in Asia Pacific are as follows:

Gold Medal Winners

  • Aditia Aria Sundayana of Telkomsel (Indonesia) for Best Analyst
  • Bank Indonesia (Indonesia) for Best Community Spirit
  • Measat Broadcast Network (Malaysia) for Best Contact Center Large (Inhouse)
  • SMBC Nikko Securities Inc (Japan) for Best Contact Center Medium
  • PT Astra Honda Motor (Indonesia) for Best Contact Center Small
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Design Award
  • Ricky Mohamad Hanafie of Directorate General of Customs and Excise (Indonesia) for Best Contact Center Executive / Director
  • Taufiq Satriyo Pradigdo of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Operational Manager
  • Safuwan of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Sales Professional
  • Dameria Gultom of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Supervisor
  • Maya Kaunang of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - HR
  • Nugroho Agung Prasetyo of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - IT
  • Henni Yuliawati of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - Workforce Planning
  • Francis Lim of IBEX Global Philippines (Philippines) for Best Contact Center Trainer
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Loyalty Program
  • Achmad Wirawan Azis of PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Service Professional
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Direct Response Campaign
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Help Desk (Inhouse)
  • PT Infomedia Nusantara (Indonesia) for Best Help Desk (Outsourced)
  • Ooredoo myanmar (Myanmar) for Best In Customer Service Large
  • PT. Bank Central Asia, Tbk (Indonesia) for Best In Customer Service Mega (Inhouse)
  • Vads Berhad (Malaysia) for Best In Customer Service Mega (Outsourced)
  • SMBC Nikko Securities Inc (Japan) for Best In Customer Service Medium (Inhouse)
  • Vads Berhad (Malaysia) for Best In Customer Service Medium (Outsourced)
  • PT Angkasa Pura II (Indonesia) for Best In Customer Service Small
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Incentive Scheme
  • SMBC Nikko Securities Inc (Japan) for Best Outbound Campaign
  • Air New Zealand & Concentrix (New Zealand) for Best Outsourcing Partnership
  • Rahmat Pertinda of Bank Negara Indonesia (Indonesia) for Best Project Manager
  • IBEX Global Philippines (Philippines) for Best Recruitment Campaign
  • SMBC Nikko Securities Inc (Japan) for Best Sales Campaign - Inbound or Outbound
  • Riana Hayu Wijayanti of PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Manager
  • SMBC Nikko Securities Inc (Japan) for Best Technology Innovation - Internal Solution Large
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Technology Innovation - Internal Solution Mega
  • Bank Negara Indonesia (Indonesia) for Best Technology Innovation - Internal Solution Medium (Inhouse)
  • Kementerian Kesehatan Republik Indonesia (Indonesia) for Best Technology Innovation - Internal Solution Small
  • PT. Bank Central Asia, Tbk (Indonesia) for Best use of Self-service Technology
  • Bank Negara Indonesia (Indonesia) for Best use of Social Media in the Contact Center
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best use of Social Media in the Contact Center
  • PT Astra Honda Motor (Indonesia) for Best use of Social Media in the Contact Center
  • Vads Berhad (Malaysia) for Best use of Social Media in the Contact Center
  • Iwan Djunaedi of PT Infomedia Nusantara (Indonesia) for Client Services Manager (Outsourced Services)
  • PT Telkomunikasi Indonesia (Indonesia) for Green Contact Center
  • Trias Putri Asmarini of PT. Bank Central Asia, Tbk (Indonesia) for Quality Auditor

Silver Medal Winners

  • Shaun Loh of DHL Express (S) Pte Ltd (Singapore) for Best Analyst
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Community Spirit
  • SMBC Nikko Securities Inc (Japan) for Best Contact Center Large (Inhouse)
  • DHL Express (S) Pte Ltd (Singapore) for Best Contact Center Medium
  • Directorate General of Customs and Excise (Indonesia) for Best Contact Center Small
  • PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Design Award
  • Mayasari Elfiantiningsih of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Operational Manager
  • M. Hafiedz Amrulloh of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Sales Professional
  • Tifara Ashari of Directorate General of Taxes (Indonesia) for Best Contact Center Supervisor
  • Rahadi Mochtar of Bank Negara Indonesia (Indonesia) for Best Contact Center Support Professional - HR
  • Nazli Akbar Pane of Telkomsel (Indonesia) for Best Contact Center Support Professional - IT
  • Michael Oktaviari Suawa of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - Workforce Planning
  • Romauli Febiyantie Sitorus of PT Bank Mandiri Persero Tbk (Indonesia) for Best Contact Center Trainer
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Customer Loyalty Program
  • Herni Novianti of PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Service Professional
  • Bank Indonesia (Indonesia) for Best Direct Response Campaign
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Help Desk (Inhouse)
  • SMBC Nikko Securities Inc (Japan) for Best In Customer Service Large
  • DHL Express (S) Pte Ltd (Singapore) for Best In Customer Service Medium (Inhouse)
  • SMBC Nikko Securities Inc (Japan) for Best In Customer Service Small
  • Bank Negara Indonesia (Indonesia) for Best Incentive Scheme
  • Directorate General of Taxes (Indonesia) for Best Outbound Campaign
  • PT. Infomedia Nusantara (Indonesia) for Best Outsourcing Partnership
  • PT. Telekomunikasi Selular (Indonesia) for Best Outsourcing Partnership
  • Erich Sunarta of PT. Bank Central Asia, Tbk (Indonesia) for Best Project Manager
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Recruitment Campaign
  • Telkomsel (Indonesia) for Best Sales Campaign - Inbound or Outbound
  • Eko Winaryo of Telkomsel (Indonesia) for Best Sales Manager
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Technology Innovation - Internal Solution Large
  • PT Telkomunikasi Indonesia (Indonesia) for Best Technology Innovation - Internal Solution Mega
  • PT Angkasa Pura II (Indonesia) for Best Technology Innovation - Internal Solution Small
  • PT Telkomunikasi Indonesia (Indonesia) for Best use of Self-service Technology
  • PT. Bank Central Asia, Tbk (Indonesia) for Best use of Social Media in the Contact Center
  • Bank Indonesia (Indonesia) for Best use of Social Media in the Contact Center
  • DHL - VNPT Express Ltd. (Vietnam) for Green Contact Center
  • Yeni Yuliasari of PT Telkomunikasi Indonesia (Indonesia) for Quality Auditor

Bronze Medal Winners

  • Ahadini Arifannisa of PT Bank Mandiri Persero Tbk (Indonesia) for Best Analyst
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Community SpiritPT Bank Mandiri Persero Tbk (Indonesia) for Best Contact Center Large (Inhouse)
  • Directorate General of Taxes (Indonesia) for Best Contact Center Medium
  • Bank Indonesia (Indonesia) for Best Contact Center Small
  • PT Bank Mandiri Persero Tbk (Indonesia) for Best Contact Center Design Award
  • Duta Wiraditama of Directorate General of Taxes (Indonesia) for Best Contact Center Sales Professional
  • Ratna Setiawati of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Supervisor
  • Siti Juniati of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - HR
  • Alvinor Yunaldi of Bank Negara Indonesia (Indonesia) for Best Contact Center Support Professional - IT
  • Christie Dian Susanti of Bank Negara Indonesia (Indonesia) for Best Contact Center Support Professional - Workforce Planning
  • Nina Cometa of Bank Negara Indonesia (Indonesia) for Best Contact Center Trainer
  • Bank Negara Indonesia (Indonesia) for Best Customer Loyalty Program
  • Marielle Lavapie of IBEX Global Philippines (Philippines) for Best Customer Service Professional
  • Bank Negara Indonesia (Indonesia) for Best Help Desk (Inhouse)
  • Siam Commercial Bank (Thailand) for Best In Customer Service Large
  • Dhiraagu (Maldives) for Best In Customer Service Medium (Inhouse)
  • DHL - VNPT Express Ltd. (Vietnam) for Best In Customer Service Small
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Incentive Scheme
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Outbound Campaign
  • DHL Supply Chain Singapore (Singapore) for Best Outsourcing Partnership
  • National Environment Agency (Singapore) for Best Outsourcing Partnership
  • Bakhtiar Ubros Afrianto of PT Telkomunikasi Indonesia (Indonesia) for Best Project Manager
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Recruitment Campaign
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Campaign - Inbound or Outbound
  • Etwin Soetjiningsih of PT Telkomunikasi Indonesia (Indonesia) for Best Sales Manager
  • Telkomsel (Indonesia) for Best Technology Innovation - Internal Solution Mega
  • PT Astra Honda Motor (Indonesia) for Best Technology Innovation - Internal Solution Small
  • Telkomsel (Indonesia) for Best use of Self-service Technology
  • PT Telkomunikasi Indonesia (Indonesia) for Best use of Social Media in the Contact Center
  • PT. Bank Central Asia, Tbk (Indonesia) for Green Contact Center
  • Ika Wulandari of PT Telkomunikasi Indonesia (Indonesia) for Quality Auditor

For a full list of winners and runners up visit this page https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=8f7558be-9f5a-4c5e-984f-7d2b60079a58

Date Posted: Thursday, May 26, 2016



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