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Credit Unions Get Call Center Help


San Antonio, TX, USA, Nov 8, 2017 -- San Antonio based omnichannel CEM/CRM software provider KIVA Group announced its hosted Respect unified Communication Center offering.

The inbound service solution, available to all credit unions and banks, is deployable as an entirely new agent service desktop with integration to the core system. Institutions utilizing AnyHour Solutions’ outsourced call center service for after hours and overflow support can take advantage of existing configurations to implement the hosted solution.

"With the KIVA ‘QuickStart’ Respect uCC offering, institutions expedite their ability to create a foundation for a unified communication center that expands from inbound service to include email management, web chat, outbound calling, IVR and more in a single blended queue," Tina Baker, director of business development, KIVA Group, said. "For institutions already utilizing KIVA technology through the AnyHour service, this hosted solution is turnkey. Respect uCC also opens up a range of possibilities to make enhancements to strengthen sales, service and member/customer interaction management."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.cutimes.com

Date Posted: Thursday, November 9, 2017

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