Daniel Akre - Member Profile

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UNI Partner, Inc
UNI Partners differentiates itself because we can provide the industry’s most talented, most highly educated and qualified agents to serve on your program. UNI also gives you the ability to access this talent in locations throughout the globe, your most favored destinations. Whether it’s a large regional center or a more boutique environment or even home based agents, we give you access to supplier sites and personnel with customized program technology, infrastructure and human resources in an u...

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Daniel Akre
Global reach, Unlimited solutions
January 7, 2013 7:01:03 PM
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Daniel Akre
Outsourcing 2013
January 7, 2013 6:57:00 PM
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Daniel Akre
Global Reach, Unlimited Solutions
January 7, 2013 6:43:12 PM
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Daniel Akre
U.S Contact Center on-shore value generates significant ROI in unrelaized soft costs
April 2, 2012 4:37:30 PM
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Getting staff to improve customer service
The best tip I can give is to ensure the conversation isn’t mechanical. While it is important to fol...
Customer Service: Does culture play a part?
I haven’t noticed differences from a cultural perspective as much as I have noticed a difference fro...
Level of service in other industries
The auto sector has really tried to improve their image and I believe they have made great strides i...
Correlation Between Service and Loyalty
I would say yes, but obviously only in those situations where an alternate choice is provided. For t...
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