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Gulcin Bayrak - Member Profile

Member Profile

Gulcin Bayrak
Quality Measurement Specialist
Turkcell Global Bilgi
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Turkcell Global Bilgi
Global Bilgi, has been founded in 1999 and quickly gained the rightful position of 1CLeading Customer Relations Management Center 1D in Turkey. Utilizing the 1CIntegrated Channel Management 1D philosophy, Global Bilgi is now processing over 720 million customer contacts over phone and video call center and all contemporary self service channels annually. The company also pioneered to carry its distinct experience and service quality to neighboring countries to open 4 locations in Ukraine and 1 i...
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Raj Wadhwani ContactCenterWorld.com
Tunca Meric Turkcell Global Bilgi
Sanem Aydin Yayla TURKCELL GLOBAL BILGI
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Measuring The Quality
I'm a Quality Measurement Specialist at Turkcell Global Bilgi in Turkey. I measure the quality of th...

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