Dave Thomson - Member Profile

Member Profile

Dave Thomson
European Marketing Manager
Cisco Systems
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Cisco
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.Business Functions:
Technology

Industry Sectors:
Computer Hardware / Software
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Great experiences in customer service
I will share a recent experience I had with my auto insurance. I received my renewal from “the co-op...
Getting staff to improve customer service
The best tip I can give is to ensure the conversation isn’t mechanical. While it is important to fol...
The Worst Customer Experiences
I guess the worse customer experience I’ve had recently was when I was inquiring about a cell phone....
Customer Service: Does culture play a part?
I haven’t noticed differences from a cultural perspective as much as I have noticed a difference fro...
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