Rosen Plaza Hotel. Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Hard Rock Hotel, Resorts World, Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
Intercontinental Hotel, Vienna The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Vdara Resort Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2013
Lead and manage the call center function CSI. It is a credible Customer Satisfaction measurement approach to monitor various customer lifecycle touch points starting from sales and up to servicing the vehicle. The CSI is being used in top management live dashboards on daily basis and in terms of accountability these scores are fixed into employees’ incentive. Such role involves the development and deployment of new products, processes, standards and SOPs to support the implementation of ALJ busi...