Rosen Plaza Hotel. Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Hard Rock Hotel, Resorts World, Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
Intercontinental Hotel, Vienna The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Vdara Resort Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2013
We have a Unique Feature for Toll Free that reliably detects caller id or ani spoofing. We are able to detect if the caller id is being spoofed or not. We feel that this security feature can be of great value for financial institutions because of their security requirements for the various products offered to the public (credit card/Debit card activation for example). Once the caller ID spoofing is detected the call can be dropped or sent to a different termination point (live agent, IVR,...)