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Alastair Glass - Member Profile

Member Profile

Alastair Glass
Executive Manager Direct Banking Sydney
Commonwealth Bank
233 Connections
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Commonwealth Bank of Australia
Commonwealth Bank offers bank accounts, home loans, personal loans, home loans, financial planning business solutions, institutional banking, company & shareholder information.
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Should social media be managed by the contact center?
Should but need to have specific rules for it.
Social media and contact centers
We need to implement SM quickly in contact center services if we don't want to stay out of the marke...
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Hi Alastair, we specialise in this sort of thing utilising our Interactive Voice Messaging ...

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