Grace Heny - Member Profile

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168Solution
168Solution is a leading Consulting and Training of Contact Center, with proven approach and experience in Contact Center for Inbound and Outbound, Voice, Email and alternate media Channels. Our focus is Processes and Operations Management with local and International Contact Center Knowledge and foot prints. Led by a recognized professional in the Indonesian Contact Center Industry around Asia Pacific bringing a 15 years of Contact Center experience to help clients in setting up and managing in...Business Functions:
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Grace Heny
What a week in Orlando - surely will come back to meet all the ContactCenter pro
May 24, 2013 4:19:42 PM
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Grace Heny
Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...
May 21, 2013 6:47:20 PM
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Grace Heny
Seminar on Government Call Center
May 18, 2013 11:13:00 PM
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Grace Heny
Call Center Handbook on the shelf
April 10, 2013 12:04:00 AM
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Chyntia Arthaviena Bank Mandiri
Tyler Zawacki contactcenterworld.com
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Raj Wadhwani ContactCenterWorld.com
Sharon Price ContactCenterWorld.com
Julie Tartaglia Accenture
Toshimitsu Kikuchi SMBC Nikko Securities Inc.
Gregory PetitBon Blue Cross Blue Shield of Rhode Island
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Looking for an Experienced Offshore Call center Partner
Looking for a call center? SkyCom is the answer! affordable rates, excellent quality and nearshore l...
Lean and Six Sigma in Contact Centres
Hi Sue,
Anything I can help? I have 12 years experience in telco industry contact center in Indonesi...
Tips for motivating agents without money
This is so true! Nothing can beat the feeling of being recognized by everyone within the company by ...
any process available
Hi,
What process are you looking at?
If your company is a telco, there are best practice such as eTO...
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