Head of Business Consulting - Business Solutions Group: New York Metro, BT Global Services - Member Profile

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BT
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.Business Functions:
Outsourcing
Telecom

Industry Sectors:
Service Industry
Utilities
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Great experiences in customer service
I will share a recent experience I had with my auto insurance. I received my renewal from “the co-op...
Getting staff to improve customer service
The best tip I can give is to ensure the conversation isn’t mechanical. While it is important to fol...
Customer Service: Does culture play a part?
I haven’t noticed differences from a cultural perspective as much as I have noticed a difference fro...
Level of service in other industries
The auto sector has really tried to improve their image and I believe they have made great strides i...
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