Client Service/Outsourcing Manager, Craftconcept Limited - Member Profile

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Tips for motivating agents without money
This is so true! Nothing can beat the feeling of being recognized by everyone within the company by ...
Technology for your Center
The customer's have so much to say about how they are treated. I feel strongly about quality and a s...
Celebration in the Contact Center
Exceeded service level after an extensive time of missing it. Reduced AHT significantly and maintain...
Challenges From Running a Contact Center
Ours is a contact center within a company whose core business is not a contact center - It is diffic...
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