Peter Mooney - Member Profile

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Peter Mooney
Call Centre Operations Manager
Holiday Extras Ltd.
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Holiday Extras Ltd
Holiday Extras is a UK-based company which provides airport parking and airport hotel packages, making arrangements for more than five million travelers a year.
Industry Sectors:
Travel / Transportation / Tourism
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Technology for your Center
The customer's have so much to say about how they are treated. I feel strongly about quality and a s...
Celebration in the Contact Center
Exceeded service level after an extensive time of missing it. Reduced AHT significantly and maintain...
Challenges From Running a Contact Center
Ours is a contact center within a company whose core business is not a contact center - It is diffic...
Streamline and Operating Procedures
We are migrating to a new booking system in order to gain time and quality to our customers. We are ...

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